quizzFrequently Asked Questions
Users on quizz ask questions across several core topics: how to open an account and complete identity verification, how to deposit and withdraw funds using local payment methods, how live-dealer tables and sportsbook markets operate, and how to keep an account secure. This FAQ addresses the most common inquiries so you can resolve issues quickly without waiting for support.
Many questions about account setup, payment processing, and game rules are answered here in detail. If you need clarification on a specific transaction, account status, or game outcome, start with the relevant section below. For questions that go beyond this FAQ—such as disputes, legal jurisdiction matters, or detailed compliance information—contact our support team via email or live chat, or consult our Terms and Conditions and Legal Notice pages.
This page covers practical account and service questions. It does not replace our formal policies. If you have concerns about your jurisdiction's laws or quizz's compliance practices, review our Legal Notice or contact our legal team directly. Our support team operates in English and Indonesian and aims to respond to inquiries within one business day.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major Indonesian banks
- Game rules and market coveragehow live-dealer tables, sportsbook, slots, and esports markets work
- Security and account careaccount protection, data deletion, and jurisdiction compliance
If you forget your password, click the "Forgot your password?" link on the Member login page. Enter your registered email address, and we will send you a password reset link. Check your email inbox and click the link to create a new password. The reset link expires after 24 hours, so complete the process promptly. If you do not receive an email within a few minutes, check your spam or junk folder. If you still cannot reset your password, contact our support team with your username or registered email address, and they will assist you with account recovery. Do not share your reset link with anyone.
If you forget your password, click the "Forgot your password?" link on the Member login page. Enter your registered email address, and we will send you a password reset link. Check your email inbox and click the link to create a new password. The reset link expires after 24 hours, so complete the process promptly. If you do not receive an email within a few minutes, check your spam or junk folder. If you still cannot reset your password, contact our support team with your username or registered email address, and they will assist you with account recovery. Do not share your reset link with anyone.
quizz does not currently offer a demo or practice mode. To explore our platform—live-dealer tables, sportsbook markets, slots, and esports games—you must first open a real account and complete KYC verification. Once your account is verified, you can deposit funds and access all games and markets. If you want to understand how our live-dealer tables work before depositing, you can review our game rules and watch recorded game previews on the site. Our support team can also answer specific questions about how blackjack, roulette, baccarat, Dragon Tiger, and other games operate on quizz.
quizz does not currently offer a demo or practice mode. To explore our platform—live-dealer tables, sportsbook markets, slots, and esports games—you must first open a real account and complete KYC verification. Once your account is verified, you can deposit funds and access all games and markets. If you want to understand how our live-dealer tables work before depositing, you can review our game rules and watch recorded game previews on the site. Our support team can also answer specific questions about how blackjack, roulette, baccarat, Dragon Tiger, and other games operate on quizz.
Payments and Transactions
If a deposit or withdrawal does not complete, the funds remain in your account or your bank, depending on where the transaction failed. For deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank (mobile banking, local payment, online payment, e-wallet), check your payment provider's transaction history to see if the charge went through. If the payment was deducted from your account but does not appear in your quizz balance, contact our support team immediately with your transaction ID or bank reference number. We will investigate and either process the deposit or refund the amount. Withdrawal failures are typically caused by incorrect bank details or your bank's system downtime. Verify your bank information in your quizz profile and resubmit the withdrawal request. If the issue persists, our team will help resolve it.
If a deposit or withdrawal does not complete, the funds remain in your account or your bank, depending on where the transaction failed. For deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank (mobile banking, local payment, online payment, e-wallet), check your payment provider's transaction history to see if the charge went through. If the payment was deducted from your account but does not appear in your quizz balance, contact our support team immediately with your transaction ID or bank reference number. We will investigate and either process the deposit or refund the amount. Withdrawal failures are typically caused by incorrect bank details or your bank's system downtime. Verify your bank information in your quizz profile and resubmit the withdrawal request. If the issue persists, our team will help resolve it.
quizz does not charge deposit or withdrawal fees. Any fees related to your payment method—such as bank transfer charges, e-wallet transaction costs, or ATM fees—are set by your bank or payment provider, not by quizz. When you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or direct bank transfer to online payment, e-wallet, mobile banking, or local payment, the amount you enter is the amount credited to your quizz account. For withdrawals, the full amount requested is sent to your verified bank account or digital wallet, minus any fees your financial institution may apply. If you notice an unexpected deduction, review your bank or e-wallet statement and contact your provider. Our support team can also help clarify fees if you have questions.
quizz does not charge deposit or withdrawal fees. Any fees related to your payment method—such as bank transfer charges, e-wallet transaction costs, or ATM fees—are set by your bank or payment provider, not by quizz. When you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or direct bank transfer to online payment, e-wallet, mobile banking, or local payment, the amount you enter is the amount credited to your quizz account. For withdrawals, the full amount requested is sent to your verified bank account or digital wallet, minus any fees your financial institution may apply. If you notice an unexpected deduction, review your bank or e-wallet statement and contact your provider. Our support team can also help clarify fees if you have questions.
When you open an account or make a deposit on quizz, look for a "Promotion code" or "Promo code" field in the account setup or deposit form. Enter any valid code you have received from our marketing or support team. If the code is valid and meets the terms specified, the corresponding offer or bonus will be applied to your account. Not all promotions require a code—some are automatically added when you meet certain conditions (such as a new account or a deposit of a specific amount). If you have a promotion code but do not see where to enter it, contact our support team. They will confirm whether the code is active and help you apply it to your account.
When you open an account or make a deposit on quizz, look for a "Promotion code" or "Promo code" field in the account setup or deposit form. Enter any valid code you have received from our marketing or support team. If the code is valid and meets the terms specified, the corresponding offer or bonus will be applied to your account. Not all promotions require a code—some are automatically added when you meet certain conditions (such as a new account or a deposit of a specific amount). If you have a promotion code but do not see where to enter it, contact our support team. They will confirm whether the code is active and help you apply it to your account.
Security and Account Care
To request deletion of your personal data on quizz, contact our support team or legal department in writing. Include your account username, registered email, and a clear statement that you wish to delete your account and personal data. We will process your request in accordance with applicable data protection laws. Please note that we are required to retain certain records—such as transaction history and account verification documents—for regulatory compliance and dispute resolution. We will delete all other personal data after the retention period expires. The process typically takes 5–10 business days. During this time, your account will be locked and inaccessible. If you have outstanding funds in your account, we will process a withdrawal to your verified bank account before deletion. For specific details about data deletion, review our Privacy Policy or contact our legal team.
To request deletion of your personal data on quizz, contact our support team or legal department in writing. Include your account username, registered email, and a clear statement that you wish to delete your account and personal data. We will process your request in accordance with applicable data protection laws. Please note that we are required to retain certain records—such as transaction history and account verification documents—for regulatory compliance and dispute resolution. We will delete all other personal data after the retention period expires. The process typically takes 5–10 business days. During this time, your account will be locked and inaccessible. If you have outstanding funds in your account, we will process a withdrawal to your verified bank account before deletion. For specific details about data deletion, review our Privacy Policy or contact our legal team.
Our support team aims to respond to all inquiries within one business day. During busy periods—such as major sports events like Liga 1 matches or Piala AFF tournaments, or around holidays like Idul Fitri and Idul Adha—response times may be longer. For urgent account security issues, contact our team immediately via live chat, and we will prioritize your query. You can reach us via email or live chat in English and Indonesian. Check your registered email inbox regularly for responses, including spam or promotion folders. If you do not receive a response within two business days, submit a follow-up inquiry with your original ticket number. Our support team will investigate and escalate your case if needed.
Our support team aims to respond to all inquiries within one business day. During busy periods—such as major sports events like Liga 1 matches or Piala AFF tournaments, or around holidays like Idul Fitri and Idul Adha—response times may be longer. For urgent account security issues, contact our team immediately via live chat, and we will prioritize your query. You can reach us via email or live chat in English and Indonesian. Check your registered email inbox regularly for responses, including spam or promotion folders. If you do not receive a response within two business days, submit a follow-up inquiry with your original ticket number. Our support team will investigate and escalate your case if needed.
General Support
Need more help? If your question is not answered here, contact our support team via email or live chat. For questions about your jurisdiction's laws or quizz's compliance practices, review our Legal Notice or contact our legal team directly.